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Surestay Hotel By Best Western Brownsville, Brownsville
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Key details
About the Hotel
825 N Expressway 83,
Brownsville,
Texas,
United States,
78520,
Texas
Surestay Hotel By Best Western Brownsville is a 3-star airport hotel with a 24-hour front desk, gift shops, and conference facilities. The property features a picnic area with barbecue grills and a children's playground.
Modern Room Amenities
The 52 air-conditioned rooms at Surestay Hotel By Best Western feature refrigerators, microwaves, and flat-screen TVs with cable channels. Each room includes a private bathroom with shower/tub combination, hairdryer, and complimentary toiletries.
Breakfast and Beverages
A complimentary continental breakfast is served daily from 6:30 AM. Coffee machines are available in all guest rooms.
Pool and Services
SureStay Hotel Brownsville by Best Western offers a seasonal outdoor swimming pool. The property includes laundry facilities and laptop-friendly workspaces with high-speed internet access.
Attractions and Location
Located within a 5-minute drive of Gladys Porter Zoo and Resaca de la Palma Battlefield, the hotel is 4 miles from Matamoros, Mexico. Sabal Palm Sanctuary showcases the area's natural beauty.
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The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments
Cozy and Comfortable
“I had a pleasant stay in a clean room with good features. The bed was comfortable, and I appreciated having a larger refrigerator than usual, which was convenient for storing my snacks and drinks.” view full review
Clean and Functional
“The bathroom was clean and well-maintained. I appreciated that it had all the necessary amenities, making my experience hassle-free during my stay.” view full review
Sufficient Entertainment Options
“Although the TV wasn’t working properly, I had access to basic media options that kept me entertained during my downtime. It was a good way to unwind at the end of the day.” view full review
Basic Breakfast Options
“The breakfast provided was quite basic, with options like waffles and cereal. However, I enjoyed having a few bananas available to grab on my way out, giving a nice little boost to start my day.” view full review
General
Non-smoking rooms
Wi-Fi
Free parking
24-hour reception
No pets allowed
Services
Housekeeping
Spa & Leisure
Swimming pool
Room features
Air conditioning
Heating
Sitting area
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Location
825 N Expressway 83,
Brownsville,
Texas,
United States,
78520,
Texas
Map view
825 N Expressway 83,
Brownsville,
Texas,
United States,
78520,
Texas
City landmarks
Zoo
Gladys Porter Zoo
2.3
km
Battle of Resaca de la Palma
1.0
km
Trinity Baptist Church
680 m
Mary, Mother of the Church
680 m
Saint Joseph Academy Football Stadium
2.8
km
Church
First United Methodist Church
1.1
km
First Presbyterian Church of Brownsville
2.9
km
501 E Ringgold St #5 Dean Porter Park
Children's Museum of Brownsville
2.8
km
2370 North Street Sunrise Mall
Cinemark
1.2
km
Museum
Brownsville Museum of Fine Art
2.4
km
South Texas VO-Tech
1.2
km
Brownsville Heritage Resource
1.2
km
Church
First Baptist Church
1.3
km
Church of Christ
1.4
km
Hicks-Gregg House
2.5
km
Cemetery
Old City Cemetery
2.4
km
Dean Porter Park
3.0
km
Church of the Advent
2.8
km
Church
Seventh Day Adventist Church
2.0
km
Public Building
Cameron County Courthouse
3.3
km
Theatre
Camille Lightner Playhouse
2.0
km
Camille Playhouse
2.0
km
Museum
Historic Brownsville Museum
2.9
km
Browne-Wagner House
3.2
km
Texas Number One Fun Inc
2.1
km
La Madrilena
3.2
km
Church
Immaculate Conception Cathedral
3.4
km
Cinemark Sunrise Mall
2.5
km
Museum
Costumes of the Americas Museum
2.2
km
Nearby
Super Bingo Gardens Inc
470 m
Restaurants
Lotus Inn
380 m
905 N Expressway
Reviews and Ratings
Feedback from previous guests about their experience.
66%
enjoyed the hotel and would happily stay again
6.6/10
Nice
Rooms
5.6
Location
6.2
Service
6.6
Dining
5.0
Guest reviews
6.6/10
based on 5 reviews
7.9
7.9/10 based on 316 reviews
Samuel
United States,
March
2025
7.0/10
My stay was a mixed bag. While the bed was comfortable and the staff were genuinely friendly, there were several issues that detracted from my experience. The room had some maintenance problems, and the breakfast options were quite limited.
Rooms
6.0
The room I had was spacious and overall clean, though the carpet was frayed at the entrance. Unfortunately, the power outlet on one side of the bed didn't work, making it difficult to charge my phone overnight. I appreciated that there was a microwave and larger refrigerator, but I did notice a musty smell upon arrival.
Service
7.0
The staff were super friendly and helpful throughout my stay. They were quick to address the issues I raised, such as providing extra pillows when mine were too stiff.
Location
7.0
The hotel was conveniently located for my needs during the trip, making it easy to access various dining options nearby (though the dining variety at the hotel itself was quite basic).
Dining
5.0
Breakfast was quite simple and lacked variety. I found only a few prepackaged options and some fruit, which were depleted quickly. The overall spread didn’t meet my expectations compared to other stays I’ve had.
Facilities
5.0
There were noticeable cleanliness issues, especially in the breakfast area, and maintenance was required on several facilities, like the elevator and damaged carpets. However, the housekeeping staff was friendly and did a decent job overall.
Eric
United States,
February
2025
5.8/10
My stay at Surestay Hotel By Best Western Brownsville had its ups and downs. While I found the beds comfortable and appreciated the friendly staff, there were notable downsides like the cleanliness issues and some facility-related inconveniences. Overall, it's clear that the hotel is working on improvements, but there’s still a long way to go.
Rooms
6.0
The room I stayed in was clean and had the necessary facilities, though it had an old and musky odor that detracted from the experience. I did appreciate the larger refrigerator and microwave in the room.
Service
7.0
The staff were friendly and super helpful, which made a difference during my stay. They were quick to address my concerns, and I felt they had great intentions to make my stay better.
Location
6.0
The location is convenient, especially being close to the Interstate, but the complex traffic pattern can be tricky to navigate. Despite that, I found it suitable for what I needed in the area.
Dining
5.0
Breakfast was a bit underwhelming, as it was minimal and seemed more like a continental offering with not much variety. I'd suggest adding some protein options to improve it.
Facilities
5.0
While there were renovation efforts underway and staff were addressing issues, I encountered some problems like malfunctioning key cards and unclear check-in policies. Overall, indicated improvements are on the horizon.
Karen
United States,
January
2025
7.0/10
My stay at Surestay Hotel By Best Western in Brownsville was a mix of positives and negatives. The staff were incredibly friendly and eager to make my stay comfortable, which was great. However, the condition of the room left much to be desired, with issues like a strange smell and an air conditioning unit that wasn’t very effective. Overall, while there were definitely some redeeming qualities, I can’t overlook the significant room issues.
Rooms
5.0
The room had a funny smell and the air conditioning didn't work well. Despite these issues, the bed itself was quite comfortable, which helped somewhat during my stay.
Service
8.0
The staff were super friendly and did their best to meet all my needs. They made the check-in experience pleasant, which was appreciated, especially during a tumultuous stay.
Location
6.0
The hotel is conveniently located near many places, though navigating the traffic pattern around the area can be tricky. It’s not far from the Interstate, which is a plus.
Dining
5.0
Breakfast options were very limited, basically just a brown bag with minimal selections. Some protein options would have really increased the appeal.
Facilities
5.0
The hotel is undergoing renovations, which indicates there is potential for improvements in both amenities and overall upkeep.
Lynn
United States,
January
2025
5.8/10
My stay at Surestay Hotel By Best Western Brownsville was adequate but left much to be desired. The staff were genuinely friendly and tried their best to make things right. however, the hotel is clearly in need of repairs and updates. While I appreciated the comfortable bed, the overall condition of the room was disappointing, especially with the outdated amenities.
Rooms
6.0
The room had a comfortable bed, but it felt worn out with frayed carpet, and there was no lamp to provide adequate lighting. Additionally, the air conditioning struggled to keep the room cool, which made for an uncomfortable experience.
Service
6.0
The staff were friendly and eager to help, addressing my needs promptly when I requested extra pillows. However, there were instances of rudeness from the breakfast attendant, which detracted from the otherwise positive service experience.
Location
6.0
The location was convenient for my needs in the area, providing easy access to both Brownsville and Mexico. However, it felt somewhat isolated from other amenities.
Dining
5.0
Breakfast was very basic, offering just a few options like waffles and cereal. Fresh fruit was quickly exhausted and not replenished, making it less than ideal.
Facilities
5.0
The overall facilities were lacking, with a dirty elevator and minimal attention to cleanliness in common areas. The absence of basic amenities like lamps and mirrors made my stay less comfortable, despite the efforts of the housekeeping staff.
Bill
United States,
December
2024
7.4/10
My stay at Surestay Hotel By Best Western Brownsville was quite disappointing. Although the location was convenient with nearby restaurants and ample parking, the hotel itself had numerous issues. from a musty smell in the air to unhelpful service when it came to room problems. I had hoped for a comfortable stay, but unfortunately it fell short in many areas.
Rooms
5.0
The room I stayed in was spacious, but it had frayed carpet and a broken outlet which was really inconvenient. The lack of lamps or any decent lighting made it a bit uncomfortable, especially when trying to relax in the evening.
Service
5.0
While I must give credit to the housekeeping staff who were friendly and made sure my room was cleaned, the overall service experience was lacking. dealing with front desk issues left me feeling frustrated.
Location
6.0
The location is definitely one of the few positives. It was easy to find and close to various dining options, but I wished the surroundings felt a bit safer. especially with the noise from the parking lot.
Dining
5.0
Breakfast offered was very basic. just waffles and cereal with little else to choose from. I was a bit disappointed as I had seen reviews mentioning a better spread.
Facilities
5.0
Unfortunately, the hotel had maintenance issues, like a leaking AC that made the room uncomfortable. The amenities were minimal and did not add to the overall experience at all.
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